English for Hotel, Curriculum : 2017


Courser in EnglishEnglish for Hotel
ProgramPendidikan Bahasa Inggris
SKS2 SKS
RPS8 Data

RPS (Rencanan Perkuliahan Semester)

Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc..

Learning Outcomes

  1. Demonstrate an attitude of responsibility to work in his or her field of expertise independently (S9)
  2. Internalizing the spirit of independence, struggle and entrepreneurship (S10)
  3. Able to demonstrate independent, quality and measurable performance (KU2)
  4. Able to develop business by utilizing mastery of English language skills (KU10)
  5. Proficient in spoken and written English in the context of daily / general, academic, and equivalent work at post-intermediate level (KK1)
  6. Able to speak spoken and written English in at least one field of English for specific purposes equivalent to an intermediate level (KK3)
  7. Able to use English to do work related to correspondence and office administration (KK10)
  8. Mastering English language skills orally and in written ways (PP13)
  9. Master the English language elements (PP14)

References

  1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
  2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
  3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
  4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
  5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
  6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
  7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
  8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
  9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

Others related references


Details ...
Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc..

Learning Outcomes

  1. Demonstrate an attitude of responsibility to work in his or her field of expertise independently (S9)
  2. Internalizing the spirit of independence, struggle and entrepreneurship (S10)
  3. Able to demonstrate independent, quality and measurable performance (KU2)
  4. Able to develop business by utilizing mastery of English language skills (KU10)
  5. Proficient in spoken and written English in the context of daily / general, academic, and equivalent work at post-intermediate level (KK1)
  6. Able to speak spoken and written English in at least one field of English for specific purposes equivalent to an intermediate level (KK3)
  7. Able to use English to do work related to correspondence and office administration (KK10)
  8. Mastering English language skills orally and in written ways (PP13)
  9. Master the English language elements (PP14)

References

  1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
  2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
  3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
  4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
  5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
  6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
  7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
  8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
  9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

Others related references


Details ...
Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc..

Learning Outcomes

  1. Demonstrate an attitude of responsibility to work in his or her field of expertise independently (S9)
  2. Internalizing the spirit of independence, struggle and entrepreneurship (S10)
  3. Able to demonstrate independent, quality and measurable performance (KU2)
  4. Able to develop business by utilizing mastery of English language skills (KU10)
  5. Proficient in spoken and written English in the context of daily / general, academic, and equivalent work at post-intermediate level (KK1)
  6. Able to speak spoken and written English in at least one field of English for specific purposes equivalent to an intermediate level (KK3)
  7. Able to use English to do work related to correspondence and office administration (KK10)
  8. Mastering English language skills orally and in written ways (PP13)
  9. Master the English language elements (PP14)

References

  1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
  2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
  3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
  4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
  5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
  6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
  7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
  8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
  9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

Others related references


Details ...
Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc..

Learning Outcomes

  1. Demonstrate an attitude of responsibility to work in his or her field of expertise independently (S9)
  2. Internalizing the spirit of independence, struggle and entrepreneurship (S10)
  3. Able to demonstrate independent, quality and measurable performance (KU2)
  4. Able to develop business by utilizing mastery of English language skills (KU10)
  5. Proficient in spoken and written English in the context of daily / general, academic, and equivalent work at post-intermediate level (KK1)
  6. Able to speak spoken and written English in at least one field of English for specific purposes equivalent to an intermediate level (KK3)
  7. Able to use English to do work related to correspondence and office administration (KK10)
  8. Mastering English language skills orally and in written ways (PP13)
  9. Master the English language elements (PP14)

References

  1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
  2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
  3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
  4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
  5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
  6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
  7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
  8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
  9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

Others related references


Details ...
Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill  the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc.

Learning Outcomes

The students should be able to ;

1. understand basic concept of hotel services and the importance of correct pronunciation of words and expressions,

2. understand detail parts of the hotel and expressions used

3. practice and use proper expressions to the visitors and others,

4. give solution to the visitors’ complaints and request

5. understand and practice job advertisement, application letter, curriculum vitae, and job interview.

References

Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.

Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford          University Press, 2003

Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.

Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).

Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.

Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry.    7th  Ed. Oxford: Oxford University Press, 1999.

Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford    University Press, 2000.

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone

http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

 Others related references


Details ...
Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill  the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc.

Learning Outcomes

The students should be able to ;

1. understand basic concept of hotel services and the importance of correct pronunciation of words and expressions,

2. understand detail parts of the hotel and expressions used

3. practice and use proper expressions to the visitors and others,

4. give solution to the visitors’ complaints and request

5. understand and practice job advertisement, application letter, curriculum vitae, and job interview.

References

Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.

Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford          University Press, 2003

Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.

Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).

Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.

Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry.    7th  Ed. Oxford: Oxford University Press, 1999.

Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford    University Press, 2000.

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone

http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

 Others related references


Details ...
Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill  the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc.

Learning Outcomes

The students should be able to ;

1. understand basic concept of hotel services and the importance of correct pronunciation of words and expressions,

2. understand detail parts of the hotel and expressions used

3. practice and use proper expressions to the visitors and others,

4. give solution to the visitors’ complaints and request

5. understand and practice job advertisement, application letter, curriculum vitae, and job interview.

References

Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.

Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford          University Press, 2003

Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.

Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).

Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.

Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry.    7th  Ed. Oxford: Oxford University Press, 1999.

Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford    University Press, 2000.

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone

http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

 Others related references


Details ...
Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill  the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc.

Learning Outcomes

The students should be able to ;

1. understand basic concept of hotel services and the importance of correct pronunciation of words and expressions,

2. understand detail parts of the hotel and expressions used

3. practice and use proper expressions to the visitors and others,

4. give solution to the visitors’ complaints and request

5. understand and practice job advertisement, application letter, curriculum vitae, and job interview.

References

Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.

Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford          University Press, 2003

Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.

Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).

Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.

Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry.    7th  Ed. Oxford: Oxford University Press, 1999.

Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford    University Press, 2000.

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone

http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

 Others related references


Details ...