Deskripsi singkat MK

The course; English for Tourism is offered to the students at the 6th semester. It is specially designed for the students who may pursue their career in the tourism industry (transportation, tourist destination, and hotels). Working in the hotel industry may lead them to come across many types of travelers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the tourism industry (transportation, tourist destination, and hotels), polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the tourism industry (transportation, tourist destination, and hotels), etc

Capaian Pembelajaran

CPL-PRODI yang dibebankan pada MK

CPL1 (S9)

Demonstrate an attitude of responsibility to work in his or her field of expertise independently.

CPL2 (S10)

Internalizing the spirit of independence, struggle and entrepreneurship.

CPL3 (KU2)

Able to demonstrate independent, quality and measurable performance

CPL4 (KU10)

Able to develop business by utilizing mastery of English language skills

CPL5 (KK1)

Proficient in spoken and written English in the context of daily / general, academic, and equivalent work at post-intermediate level

CPL6 (KK3)

Able to speak spoken and written English in at least one field of English for specific purposes equivalent to an intermediate level

CPL7 (KK10)

Able to use English to do work related to correspondence and office administration

CPL (PP13)

Mastering English language skills orally and in written ways

CPL (PP14)

Master the English language elements

Capaian Pembelajaran Mata Kuliah (CPMK)

CPMK1

Define basic concept of hotel services and the importance of correct pronunciation of words and expressions (S9, S10, KU2, KU10, KK1, KK3, PP13,

PP14)

CPMK2

Discuss and explain detail types of Creating a brochure and video recommending hotels (S9, S10, KU2, KK1, KK3, KK10, PP13, PP14)

CPMK3

Employ and demonstrate taking telephone messages and write a letter offering a special rate (transportation, tourist destination, & hotels)Confirming a reservation by email/phones

(S9, S10, KU2, KK1, KK3, PP13, PP14)

CPMK4

Distinguish and differentiate how to reply to a letter of complaint (transportation, tourist destination, and hotels) (transportation, tourist destination, and hotels)

(S9, S10, KU2, KK1, KK3, PP13, PP14)

CPMK5

Evaluate and select writing a leaflet for a conference in a hotel and create a video of its promotion (S9, S10, KU2, K10, KK1, KK3, PP13, PP14)

CPMK6

Design and construct evaluation and planning as the response to complain survey results (transportation, tourist destination, and hotels))

(S9, S10, KU2, K10, KK1, KK3, KK10, PP13, PP14)

Kemampuan akhir tiap tahapan belajar (Sub-CPMK)

Sub-CPMK1

Describing a hotel for a brocure and writing an informal letter recommending hotels

Sub-CPMK2

Creating a brochure and video recommending hotels

Sub-CPMK3

taking telephone messages and write a letter offering a special rate (transportation, tourist destination, & hotels)Confirming a reservation by email/phones

Sub-CPMK4

Replying to a letter of complaint and describing local attractions

Sub-CPMK5

writing a leaflet for a conference in a hotel and create a video of its promotion

Sub-CPMK6

Evaluation and planning as the response to complain survey results (transportation, tourist destination, and hotels))

Korelasi CPMK terhadap Sub-CPMK

Sub-CPMK1

Sub-CPMK2

Sub-CPMK3

Sub-CPMK4

Sub-CPMK5

Sub-CPMK6

CPMK1

√

CPMK2

√

CPMK3

√

CPMK4

√

CPMK5

√

CPMK6

√

Deskripsi singkat MK

The course; English for Tourism is offered to the students at the 6th semester. It is specially designed for the students who may pursue their career in the tourism industry (transportation, tourist destination, and hotels). Working in the hotel industry may lead them to come across many types of travelers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the tourism industry (transportation, tourist destination, and hotels), polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the tourism industry (transportation, tourist destination, and hotels), etc

Pustaka

Utama

1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal 10.            Others related references

Deskripsi singkat MK

The course; English for Tourism is offered to the students at the 6th semester. It is specially designed for the students who may pursue their career in the tourism industry (transportation, tourist destination, and hotels). Working in the hotel industry may lead them to come across many types of travelers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the tourism industry (transportation, tourist destination, and hotels), polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the tourism industry (transportation, tourist destination, and hotels), etc

Capaian Pembelajaran

CPL-PRODI yang dibebankan pada MK

CPL1 (S9)

Demonstrate an attitude of responsibility to work in his or her field of expertise independently.

CPL2 (S10)

Internalizing the spirit of independence, struggle and entrepreneurship.

CPL3 (KU2)

Able to demonstrate independent, quality and measurable performance

CPL4 (KU10)

Able to develop business by utilizing mastery of English language skills

CPL5 (KK1)

Proficient in spoken and written English in the context of daily / general, academic, and equivalent work at post-intermediate level

CPL6 (KK3)

Able to speak spoken and written English in at least one field of English for specific purposes equivalent to an intermediate level

CPL7 (KK10)

Able to use English to do work related to correspondence and office administration

CPL (PP13)

Mastering English language skills orally and in written ways

CPL (PP14)

Master the English language elements

Capaian Pembelajaran Mata Kuliah (CPMK)

CPMK1

Define basic concept of hotel services and the importance of correct pronunciation of words and expressions (S9, S10, KU2, KU10, KK1, KK3, PP13,

PP14)

CPMK2

Discuss and explain detail types of Creating a brochure and video recommending hotels (S9, S10, KU2, KK1, KK3, KK10, PP13, PP14)

CPMK3

Employ and demonstrate taking telephone messages and write a letter offering a special rate (transportation, tourist destination, & hotels)Confirming a reservation by email/phones

(S9, S10, KU2, KK1, KK3, PP13, PP14)

CPMK4

Distinguish and differentiate how to reply to a letter of complaint (transportation, tourist destination, and hotels) (transportation, tourist destination, and hotels)

(S9, S10, KU2, KK1, KK3, PP13, PP14)

CPMK5

Evaluate and select writing a leaflet for a conference in a hotel and create a video of its promotion (S9, S10, KU2, K10, KK1, KK3, PP13, PP14)

CPMK6

Design and construct evaluation and planning as the response to complain survey results (transportation, tourist destination, and hotels))

(S9, S10, KU2, K10, KK1, KK3, KK10, PP13, PP14)

Kemampuan akhir tiap tahapan belajar (Sub-CPMK)

Sub-CPMK1

Describing a hotel for a brocure and writing an informal letter recommending hotels

Sub-CPMK2

Creating a brochure and video recommending hotels

Sub-CPMK3

taking telephone messages and write a letter offering a special rate (transportation, tourist destination, & hotels)Confirming a reservation by email/phones

Sub-CPMK4

Replying to a letter of complaint and describing local attractions

Sub-CPMK5

writing a leaflet for a conference in a hotel and create a video of its promotion

Sub-CPMK6

Evaluation and planning as the response to complain survey results (transportation, tourist destination, and hotels))

Korelasi CPMK terhadap Sub-CPMK

Sub-CPMK1

Sub-CPMK2

Sub-CPMK3

Sub-CPMK4

Sub-CPMK5

Sub-CPMK6

CPMK1

√

CPMK2

√

CPMK3

√

CPMK4

√

CPMK5

√

CPMK6

√

Deskripsi singkat MK

The course; English for Tourism is offered to the students at the 6th semester. It is specially designed for the students who may pursue their career in the tourism industry (transportation, tourist destination, and hotels). Working in the hotel industry may lead them to come across many types of travelers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the tourism industry (transportation, tourist destination, and hotels), polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the tourism industry (transportation, tourist destination, and hotels), etc

Pustaka

Utama

1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal 10.            Others related references