Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc

Learning Outcomes

Capaian Pembelajaran Mata Kuliah (CPMK)
CPMK1	Define basic concept of hotel services and the importance of correct pronunciation of words and expressions (S9, S10, KU2, KU10, KK1, KK3, PP13, PP14)
CPMK2	Discuss and explain detail types of Creating a brochure and  video recommending hotels  (S9, S10, KU2, KK1, KK3, KK10, PP13, PP14)
CPMK3	Employ and demonstrate taking  telephone messages and write  a letter offering a special rate (transportation, tourist destination, & hotels)Confirming a reservation by email/phones  (S9, S10, KU2, KK1, KK3, PP13, PP14)
CPMK4	Distinguish and differentiate how to reply to a letter of complaint (transportation, tourist destination, and hotels)  (transportation, tourist destination, and hotels)  (S9, S10, KU2, KK1, KK3, PP13, PP14)
CPMK5	Evaluate and select  writing a leaflet for a conference in a hotel  and create a video of its promotion  (S9, S10, KU2, K10, KK1, KK3, PP13, PP14)
CPMK6	Design and construct  evaluation and planning as the response to complain  survey results (transportation, tourist destination, and hotels)) (S9, S10, KU2, K10, KK1, KK3, KK10, PP13, PP14)

References

1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

Details ...

Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc

Learning Outcomes

Capaian Pembelajaran Mata Kuliah (CPMK)
CPMK1	Define basic concept of hotel services and the importance of correct pronunciation of words and expressions (S9, S10, KU2, KU10, KK1, KK3, PP13, PP14)
CPMK2	Discuss and explain detail types of Creating a brochure and  video recommending hotels  (S9, S10, KU2, KK1, KK3, KK10, PP13, PP14)
CPMK3	Employ and demonstrate taking  telephone messages and write  a letter offering a special rate (transportation, tourist destination, & hotels)Confirming a reservation by email/phones  (S9, S10, KU2, KK1, KK3, PP13, PP14)
CPMK4	Distinguish and differentiate how to reply to a letter of complaint (transportation, tourist destination, and hotels)  (transportation, tourist destination, and hotels)  (S9, S10, KU2, KK1, KK3, PP13, PP14)
CPMK5	Evaluate and select  writing a leaflet for a conference in a hotel  and create a video of its promotion  (S9, S10, KU2, K10, KK1, KK3, PP13, PP14)
CPMK6	Design and construct  evaluation and planning as the response to complain  survey results (transportation, tourist destination, and hotels)) (S9, S10, KU2, K10, KK1, KK3, KK10, PP13, PP14)

References

1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

Details ...

Course Descriptions

The course; English for Hotel, the continuation of the Hotel Management Course, is offered to the students at the 5th semester. It is specially designed for the students who may pursue their career in the hotel industry. Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill the hotel visitors accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, job application in the hotel, etc

Learning Outcomes

Capaian Pembelajaran Mata Kuliah (CPMK)
CPMK1	Define basic concept of hotel services and the importance of correct pronunciation of words and expressions (S9, S10, KU2, KU10, KK1, KK3, PP13, PP14)
CPMK2	Discuss and explain detail types of Creating a brochure and  video recommending hotels  (S9, S10, KU2, KK1, KK3, KK10, PP13, PP14)
CPMK3	Employ and demonstrate taking  telephone messages and write  a letter offering a special rate (transportation, tourist destination, & hotels)Confirming a reservation by email/phones  (S9, S10, KU2, KK1, KK3, PP13, PP14)
CPMK4	Distinguish and differentiate how to reply to a letter of complaint (transportation, tourist destination, and hotels)  (transportation, tourist destination, and hotels)  (S9, S10, KU2, KK1, KK3, PP13, PP14)
CPMK5	Evaluate and select  writing a leaflet for a conference in a hotel  and create a video of its promotion  (S9, S10, KU2, K10, KK1, KK3, PP13, PP14)
CPMK6	Design and construct  evaluation and planning as the response to complain  survey results (transportation, tourist destination, and hotels)) (S9, S10, KU2, K10, KK1, KK3, KK10, PP13, PP14)

References

1. Adamson, Donald. International Hotel English. Cambridge: Prentice Hall, 1989.
2. Ashley, A. Oxford Handbook of Commercial Correspondence. China: Oxford University Press, 2003
3. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry.
4. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook.Oxford Univ Press. (Main module).
5. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
6. Harding, Keith and Henderson, Paul. High Season: English for Hotel and Tourist Industry. 7th Ed. Oxford: Oxford University Press, 1999.
7. Stott, Trish and Holt, Roger. First Class: English for Tourism. 8th Ed. Oxford: Oxford University Press, 2000.
8. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone.
9. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast Solution: Live phone Cal

Details ...