Course Descriptions

The course “English for Hotel”, the continuation of the Hotel Management Course, is offered to the students at the 7th semester. It is specially designed for the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak  different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill ) the hotel visitors   accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and  observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.

Learning Outcomes

The students should be able to ;

1. understand basic concept of hotel services and the importance of correct pronunciation of words and expressions,

2. understand  detail parts of the hotel and expressions used

3. practice and use proper expressions to the visitors and others,

4. give solution to the visitors’ complaints

References

1. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,
2. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook. Oxford Univ Press. (Main module)
3. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
4. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone
5. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast  Solution: Live phone Call
6. Others related references

Details ...

Course Descriptions

The course “English for Hotel”, the continuation of the Hotel Management Course, is offered to the students at the 7th semester. It is specially designed for the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak  different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill ) the hotel visitors   accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and  observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.

Learning Outcomes

The students should be able to ;

1. understand basic concept of hotel services and the importance of correct pronunciation of words and expressions,

2. understand  detail parts of the hotel and expressions used

3. practice and use proper expressions to the visitors and others,

4. give solution to the visitors’ complaints

References

1. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,
2. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook. Oxford Univ Press. (Main module)
3. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
4. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone
5. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast  Solution: Live phone Call
6. Others related references

Details ...

Course Descriptions

The course “English for Hotel”, the continuation of the Hotel Management Course, is offered to the students at the 7th semester. It is specially designed for the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak  different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill ) the hotel visitors   accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and  observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.

Learning Outcomes

By the end of the course, the students should be able to ;

1. understand basic concept of hotel services and the importance of correct pronunciation of words and expressions,

2. understand  detail parts of the hotel and expressions used

3. practice and use proper expressions to the visitors and others,

4. give solution to the visitors’ complaints

References

• Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,
• Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook

                                    Oxford Univ Press. (Main module)

• Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
• http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone
• http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast  Solution: Live phone Call
• Others related references 

Details ...

Course Descriptions

-

Learning Outcomes

The course “English for Hotel”, the continuation of the Hotel Management Course, is offered to the students at the 7^th semester. It is specially designed for the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak  different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill ) the hotel visitors   accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and  observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.

References

1. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,
2. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook

                                    Oxford Univ Press. (Main module)

3. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
4. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone
5. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast  Solution: Live phone Call
6. Others related references

Details ...

Course Descriptions

-

Learning Outcomes

The course “English for Hotel”, the continuation of the Hotel Management Course, is offered to the students at the 7^th semester. It is specially designed for the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak  different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill ) the hotel visitors   accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and  observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.

References

1. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,
2. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook

                                    Oxford Univ Press. (Main module)

3. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
4. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone
5. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast  Solution: Live phone Call
6. Others related references

Details ...

Course Descriptions

-

Learning Outcomes

The course “English for Hotel”, the continuation of the Hotel Management Course, is offered to the students at the 7^th semester. It is specially designed for the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak  different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill ) the hotel visitors   accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and  observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.

References

1. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,
2. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook

                                    Oxford Univ Press. (Main module)

3. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
4. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone
5. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast  Solution: Live phone Call
6. Others related references

Details ...

Course Descriptions

-

Learning Outcomes

The course “English for Hotel”, the continuation of the Hotel Management Course, is offered to the students at the 7^th semester. It is specially designed for the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak  different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill ) the hotel visitors   accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and  observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.

References

1. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,
2. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook

                                    Oxford Univ Press. (Main module)

3. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
4. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone
5. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast  Solution: Live phone Call
6. Others related references

Details ...

Course Descriptions

-

Learning Outcomes

The course “English for Hotel”, the continuation of the Hotel Management Course, is offered to the students at the 7^th semester. It is specially designed for the students who may pursue their career in the hotel industry.Working in the hotel industry may lead them to come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak  different language other than students’ own. Chances plenty of hotel guests will speak English. The students should be equipped with the knowledge how to speak politely to a guest in English (conceptual skill); they should practice talking and serving (Practical skill ) the hotel visitors   accordingly, either to take reservations or offer solution to the visitors complains (Managerial Skill) and  observe the hotel code of conduct (Educated behavior). The topic covers important words and expressions used on the job in the hotel industry, polite request and responses, understanding oral instruction, answering telephone, check-out conversation, handling complaints, etc.

References

1. Dasgupta,D (20013), The ABC of Hospitality and Hotel Industry,
2. Duckworth .M (2000). English for the Hotel and Catering Industry: Highly Recommended Workbook

                                    Oxford Univ Press. (Main module)

3. Red River team (2008).Checking into a Hotel and Asking for a Different Room,Red River Press.
4. http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml for making telephone
5. http://www.youtube.com/watch?v=BCp6nMgsuao for PotCast  Solution: Live phone Call
6. Others related references

Details ...